As businesses face increasing pressure to dramatically cut costs and prove ROI, all while effectively serving customers, a digital first strategy is now more important than ever. But which channels should you be focusing your efforts on? 

On November 15, 2022, join Khoros and Google in San Francisco as we explore and share best practices for how brands can create rich customer experiences with alternative digital channels. 

Plus, a deep dive conversation with inGenious AI and other special guests, who will walk us through how they implemented Google’s Business Messages and transformed their customer support channels. They’ll also share their top tips for success in digital transformation!

After the sessions, continue the conversation over lunch on the roof deck which boasts incredible views across the San Francisco Bay and beyond.

Please note: this is an in-person event and will not be broadcasted or recorded.

Welcome Reception
10:00am - 10:30am PT

Khoros' Vision: Major Trends in Digital Customer Engagement
10:30am - 11:00am PT
Andy Harris - VP Business Development, Channels, & Alliances at Khoros

The Power of Conversational Commerce with Google’s Business Messages
11:00am - 11:30am PT
Miriam Liszewski - Partnerships, Business Communications at Google

Brand Stories
11:30am - 12:15pm PT
Bob Bartelt, Director of Customer Experience Operations at Midco
Mark Chatterton, Co-Founder at inGenious AI
Lans Crauer - Senior Business Value Consultant at Khoros

Q&A + Closing Remarks
12:15pm - 12:30pm PT

Networking Lunch
12:30pm - 1:30pm PT