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    Connect

    Tuesday 15 November

    10:00am - 1:30pm PT

    Google, San Francisco

    The Power of Chatbots and Conversational Commerce

    As businesses face increasing pressure to dramatically cut costs and prove ROI, all while effectively serving customers, a digital first strategy is now more important than ever. But which channels should you be focusing your efforts on? 

    On November 15, 2022, join Khoros and Google in San Francisco as we explore and share best practices for how brands can create rich customer experiences with alternative digital channels. 

    Plus, a deep dive conversation with inGenious AI and other special guests, who will walk us through how they implemented Google’s Business Messages and transformed their customer support channels. They’ll also share their top tips for success in digital transformation!

    After the sessions, continue the conversation over lunch on the roof deck which boasts incredible views across the San Francisco Bay and beyond.

    Please note: this is an in-person event and will not be broadcasted or recorded.

    Agenda

    Welcome Reception
    10:00am - 10:30am PT


    Khoros' Vision: Major Trends in Digital Customer Engagement
    10:30am - 11:00am PT
    Andy Harris - VP Business Development, Channels, & Alliances at Khoros


    The Power of Conversational Commerce with Google’s Business Messages
    11:00am - 11:30am PT
    Miriam Liszewski - Partnerships, Business Communications at Google


    Brand Stories
    11:30am - 12:15pm PT
    Bob Bartelt, Director of Customer Experience Operations at Midco
    Mark Chatterton, Co-Founder at inGenious AI
    Lans Crauer - Senior Business Value Consultant at Khoros


    Q&A + Closing Remarks
    12:15pm - 12:30pm PT


    Networking Lunch
    12:30pm - 1:30pm PT

    Our Speakers

    speaker image
    ML
    Miriam Liszewski
    Partnerships, Business Communications
    Google
    speaker image
    BB
    Bob Bartelt
    Director of Customer Experience Operations
    Midco
    speaker image
    MC
    Mark Chatterton
    Co-Founder
    inGenious AI
    speaker image
    AH
    Andy Harris
    VP Business Development, Channels, & Alliances
    Khoros
    speaker image
    LC
    Lans Crauer
    Senior Business Value Consultant
    Khoros

    Venue Location

    Google Offices
    345 Spear Street, San Francisco, CA, USA
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